Privacy Policy – GlitchStream

At GlitchStream, we are dedicated to safeguarding your privacy while delivering engaging, immersive, and high-quality video gaming experiences. This Privacy Policy explains how we collect, use, and protect your personal information across our games and platforms.

1. Information We Collect

a. Information You Provide

• Full name or gamer tag
• Email address, date of birth, and contact info
• Account credentials
• Feedback, chats, support messages

b. Automatically Collected Information

• Device type, OS, IP address
• Platform and browser info
• In-game behavior and diagnostics
• Session durations and crash logs

c. Purchase and Transaction Information

• Order and payment confirmation
• License key or activation data
• Currency used and transaction time

2. How We Use Your Data

• Create and manage your account
• Improve game performance and features
• Deliver content, DLCs, and updates
• Provide customer support
• Ensure platform security and prevent fraud
• Send service alerts and optional promotions
• Analyze gameplay and user behavior

3. Legal Basis for Processing

• Consent: Opt-ins like newsletters
• Contractual necessity: Delivering services
• Legal obligation: Compliance and record-keeping
• Legitimate interest: Game improvement and security

4. Sharing Your Information

a. Service Providers

Used for hosting, support, analytics, and payment processing.

b. Legal Obligations

Data may be shared when required by law or for user safety.

c. Business Transfers

Your data may be transferred during a merger or acquisition.

5. Data Retention

Data is retained as long as needed for operations and legal purposes, then securely deleted or anonymized.

6. Data Security

• Encryption of sensitive data
• Access control and firewalls
• Routine audits and staff training

7. Your Privacy Rights

• Access, correction, deletion
• Restriction, objection, portability
• Withdraw consent

Contact our support team to make a request. Identity verification may apply.

8. Children’s Privacy

We do not knowingly collect data from children under 13 without consent. If discovered, the data will be deleted promptly.

9. International Data Transfers

We ensure adequate protection through legal safeguards when processing data across borders.

10. Cookies and Related Technologies

Cookies help store login info, improve UI, and track purchases. You can manage settings via your browser or device preferences.

11. Changes to This Policy

We may update this policy over time. Revisions take effect once posted and will be clearly communicated in-game or on the platform.

12. Contact Us

If you have questions or concerns about this policy or your data, please reach out to our privacy team through the support center.