Refund Policy – GlitchStream

At GlitchStream, we value every customer who chooses our platform for their video gaming needs. Whether you’re a casual player looking for relaxing indie titles or a competitive gamer diving into the latest multiplayer releases, our goal is to deliver quality products and fair policies that support a satisfying experience.

While we stand behind the games and services we offer, we understand that sometimes purchases don’t work out as planned. This Refund Policy outlines the terms under which customers can request refunds for video game-related purchases, as well as the processes involved in such requests.

1. General Principles

Refunds are not guaranteed, but we evaluate each request fairly, taking into account the nature of the product, the reason for the refund, and the timing of the request. When approved, refunds will be issued to the original payment method used during checkout. Please allow 7 to 14 business days for your bank or payment provider to process the transaction after refund approval.

All refund requests must meet the specific criteria outlined for each category of products and services.

2. Digital Video Games

• Request submitted within 14 calendar days of purchase.
• Game played less than 2 cumulative hours.
• License key not redeemed, activated, or linked to account.
• No in-game content, achievements, or bonuses claimed.
• Once significantly used or activated, game becomes non-refundable unless technical issues prevent gameplay.

3. Physical Game Products

• Request within 15 calendar days of receipt.
• Product unopened, unused, sealed with all items intact.
• Valid proof of purchase required.
• Used, opened, or damaged games not refundable unless defective or damaged on arrival; issues must be reported within 5 days.

4. Downloadable Content (DLC) and Add-Ons

• Refunds requested within 7 calendar days of purchase.
• Content not downloaded, installed, or activated.
• If part of bundle and any component used, refund may be denied.
• Used DLC is non-refundable unless technical issues prevent use.

5. Pre-Orders

• Refund requests at least 48 hours before official release date.
• No pre-release content or bonuses accessed or redeemed.
• After release or access, normal refund policies apply.

6. In-Game Purchases and Virtual Currency

• Generally non-refundable.
• Exception if purchased in error, request within 3 days, unused, and delivery error occurred.
• Used or spent content is non-refundable.

7. Game Subscriptions and Memberships

• Initial subscription refundable within 7 days if unused.
• Auto-renewals refundable within 3 days if no usage.
• Cancellation stops future billing but does not guarantee refund.

8. Game Bundles and Packs

• Refund possible only if no items in bundle used or activated.
• Request within 10 calendar days of purchase.
• No final sale or clearance status.
• Partial redemption denies refund for entire bundle.

9. Technical Issues and Compatibility

• Report issues within 10 calendar days of purchase.
• Provide documentation, specs, and screenshots.
• Refund or credit offered if issue confirmed and unresolved.
• No refunds for user modifications, unsupported systems, or unmet requirements.

10. Non-Refundable Products and Services

• Redeemed or used digital keys.
• Items marked final sale.
• Personalized/custom merchandise.
• Event content and limited-time offers.
• Used physical games or damaged returns without valid cause.

11. Fraud Prevention and Refund Abuse

Accounts with suspicious or excessive refund activity may be flagged. Fraudulent claims may result in denial or suspension. We reserve the right to refuse refunds where abuse is suspected.

12. How to Request a Refund

1. Contact customer support with name, order number, product, and reason.
2. If return required, receive Return Authorization Number and instructions.
3. Ship returns within 10 days of approval.
4. Decisions made within 5 business days after receiving info or returns.

13. Policy Revisions

We may update this policy to reflect changes in operations, customer needs, or legal requirements. Updates apply to future purchases and do not affect past transactions.

Final Statement

We aim to build lasting relationships through fairness and quality. If you experience issues, please reach out. Thank you for choosing GlitchStream. Your gaming adventure begins here—and we're with you every step of the way.