Data Protection Policy – GlitchStream

1. Introduction

We are committed to protecting your personal data while offering exceptional gaming experiences. This policy outlines how we collect, process, store, and secure your data across our platforms, including games, websites, launchers, and customer support systems.

2. Scope of Application

This policy applies to all users of our video games and services on PC, console, and mobile, including forums, events, newsletters, and affiliated applications.

3. Categories of Data We Collect

• Account Info: Username, email, password, avatar, language, region
• Gameplay Data: Progress, achievements, inventory, purchases
• Device Data: IP, OS, hardware specs, crash logs, diagnostics
• Transactions: Purchase history, currency, billing address (partial)
• Support Data: Tickets, feedback, issue records
• Behavioral Data: Session time, preferences, game modes
• Optional: Linked accounts, chat logs, event participation

4. How We Collect Data

• Account creation and purchases
• Automated telemetry and crash logs
• Multiplayer communication
• Promotions, betas, and events
• Optional third-party integrations

5. Purpose of Processing Personal Data

• Game functionality and compatibility
• User authentication and sync
• Customer support and troubleshooting
• Transaction processing and refunds
• Analytics for gameplay improvements
• Matchmaking and leaderboard maintenance
• Marketing (with consent)
• Compliance with laws and standards

6. Legal Basis for Processing

• Contract: Delivering requested services
• Legitimate interest: Enhancing features and security
• Consent: Optional features and communications
• Legal obligation: Compliance with applicable laws

7. Data Retention Period

• User accounts: Retained until deletion or prolonged inactivity
• Gameplay data: Maintained while using our services
• Transaction records: Kept for up to 7 years
• Support tickets: Stored short-term for quality assurance
• Community content: Logs retained for safety and moderation

8. Security Measures

• Encrypted storage and transmission
• Access control with role-based permissions
• Data minimization and internal training
• Secure hosting environments and monitoring
• Incident response planning and legal compliance

9. Data Sharing and Transfers

We may share data with:

• Technical and hosting providers
• Payment processors
• Customer service vendors
• Regulatory authorities (when required)
• Business partners during corporate changes

10. International Data Transfers

We ensure secure processing in other jurisdictions through contractual safeguards, encryption, and international compliance monitoring.

11. Your Rights

• Access and review your data
• Correct inaccurate data
• Request deletion or restriction
• Object to processing for certain uses
• Data portability in structured format
• Withdraw consent anytime

12. Protection of Children’s Data

We do not knowingly collect data from children without verified parental consent. Age verification is applied as needed to ensure compliance with laws.

13. Policy Updates

This policy may be updated as needed. Major changes will be communicated through games, websites, or user accounts. Continued use signifies acceptance.

14. Contact Information

For questions, concerns, or data requests, contact our privacy team via the support center or account interface. We are committed to ensuring a safe and transparent experience for all players.